Customer support has changed dramatically over the last few years. Gone are the days when consumers stood glad to wait endlessly on storage or send emails that took days to get a response. Today, people expect instant, accurate, and friendly support at any time of the day. This is where Generative AI, often called Gen AI, is making a real impact. Gen AI-powered chatbots are not just answering basic questions anymore; they can hold meaningful conversations, understand context, and even show emp...